ASTRO COMPASS: GLOBAL REFUND & CANCELLATION POLICY
Version 3.3 | Last Updated: March 2026
1. The "Pre-Purchase Inspection" Doctrine
Mandatory Trial
Astro Compass provides an initial 7 FREE questions to all users as a mandatory "Pre-Purchase Inspection" period.
Quality Verification
This period allows you to evaluate the quality of AI-powered predictions and the functionality of the core astrological systems before any financial commitment.
Acknowledgment of Fitness
By initiating a paid subscription, you acknowledge that you have tested the service during the free period and found it fit for your intended purposes.
🚫 2. No Refunds Policy
Finality of Sale
To the maximum extent permitted by global digital trade laws, all paid subscriptions are 🚫 final and non-refundable.
Waiver of Withdrawal
The service is deemed "consumed" the moment a query is submitted using a paid credit; therefore, no prorated refunds shall be issued for partial usage, change of mind, or early cancellation within a billing period.
3. Cancellation & Access Rights
At-Will Termination
You may cancel your subscription at any time via your account settings in the Astro Compass application.
Access Continuity
Premium features remain active until the end of the current billing cycle, even after you initiate cancellation. No further renewal charges will be attempted after the current cycle ends.
Automated Downgrade
After the paid period expires, your account automatically reverts to the FREE Plan, while retaining historical data records as governed by the Privacy & Data Sovereignty Policy.
4. Payment Gateway Accountability
Third-Party Processing
All financial transactions for Astro Compass are processed exclusively through Razorpay or its authorized partners.
Gateway Liability
Astro Compass is not liable for errors, technical failures, or service interruptions caused by the payment gateway, including but not limited to:
- Duplicate Charges: Instances where the gateway processes a single transaction multiple times.
- Failed Cancellations: Delays in the gateway's processing of a cancellation request.
- Unauthorized Transactions: Fraudulent use of payment credentials via the gateway's interface.
Direct Dispute Resolution
In the event of a suspected gateway error, you agree to first pursue a resolution directly with Razorpay and/or your issuing bank using the transaction records provided.
5. Discretionary Exceptions
Astro Compass reserves the exclusive, discretionary right to review refund requests only under the following limited circumstances:
- Systemic Failure: Verified technical issues preventing service use for more than 48 continuous hours after you have contacted support and attempted reasonable troubleshooting.
- Billing Errors: Duplicate charges reported within 48 hours of the event, supported by valid bank or gateway statements.
Submission Timeline: All such claims must be submitted to management@astro-compass.guru within 7 days of the relevant transaction, together with a valid Transaction ID and supporting documentation.
6. Grace Periods & Fraud
Failed Payments
In the event of a declined or failed renewal transaction, a 3-day grace period is provided before an automated downgrade of the subscription to the FREE tier. During this grace period, you may update your payment method to restore full access.
Fraud Prevention
Any attempt to circumvent payment protocols, exploit chargeback mechanisms in bad faith, or engage in fraudulent behavior may result in permanent account termination and forfeiture of all associated data and access rights.
By subscribing to any paid plan, you acknowledge that you have read, understood, and agree to this Global Refund & Cancellation Policy.